ISO 20000 Certification
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ISO 20000 Certification is an IT Service management standard focusing upon improving service quality of organizations involved in IT / IT enabled services.
Requirements of ISO 20000 ITSM standard.
Key Requirements of ISO 20000 IT service management standard.
1) Management responsibility
2) Documentation requirements
3)Competence awareness and training
4) Plan service management
5) Implement service management and provide services
6) Monitoring measuring and reviewing
7) Continual improvement
8) Planning and implementing nor changed services
9) Service delivery process
10) Service level management
11) Service reporting
12)Service continuity and availability management
13) Budgeting and accounting for IT serv
14) Capacity management
15) Information security management
16)Business relationship management
17) Supplier management
18) Incident management
19) Problem management
20) Configuration management
21) change management
22) Release management process.
What is process of ISO 20000 IT Service Management ITSM , What is procedure of ISO 20000 IT Service Management ITSM
1. Gape analysis against requirements of ISO 20000 ITSM IT service management
2. Forming a detailed action plan for fulflling above gapes
3. Designing templates to maintain evidence against requirement of ISO 20000 ITSM IT service management standard requirements
4. Defining policies and procedure as per requirements of ISO 20000 ITSM IT service management standard reequirements.
5. Maintaining system as per defined procedure, policies and templates of ISO 20000 ITSM IT service management standard.
6. Doing internal audit of ISO 20000 ITSM system.
7. Conducting management review of ISO 20000 ITSM system.
8. Giving application to ISO 20000 ITSM certification agency
9. Stage 1 audit of ISO 20000 ITSM system by certification agency.
10. Closing non conformities of stage 1 audit of ISO 20000 certification.
11. Stage 2 audit of ISO 20000 ITSM system by certification agency.
12. Closing non conformities of stage 2 audit of ISO 20000 Certification.
13. Award of certification if any major gapes are not identified during certification audits.
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